At Fahmoon, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services related to electronics and electrical products. This policy applies to all users, including our valued customers in Bangladesh.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number, and delivery address when you create an account, place an order, or contact us.
- Payment information (e.g., bank account or mobile financial service details) when you make a purchase. Note: We do not store full payment details; these are processed securely by our payment gateway partners.
- Customer support interactions, including inquiries or complaints submitted via email, phone, or our website.
Non-Personal Information
- Browsing data, such as IP address, browser type, device information, and pages visited, collected via cookies or similar technologies.
- Usage data, including how you interact with our website, such as products viewed or search queries.
Information from Third Parties
- We may receive data from third-party platforms (e.g., social media or analytics providers) when you interact with our advertisements or services.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders for electronics and electrical products.
- Communicate with you about your orders, promotions, or customer support inquiries.
- Improve our website and services by analyzing user behavior and preferences.
- Personalize your shopping experience, such as recommending products based on your browsing history.
- Comply with legal obligations under Bangladeshi laws, including the Digital Security Act, 2018.
- Send marketing communications (e.g., newsletters or promotional offers) with your consent, which you can withdraw at any time.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
- Service providers (e.g., payment processors, delivery partners, or IT service providers) to facilitate our services.
- Legal authorities when required to comply with Bangladeshi laws or protect our rights.
- Business partners for marketing purposes, only with your explicit consent.
4. Data Security
We implement industry-standard security measures, such as encryption and secure servers, to protect your data from unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security, and you share your information at your own risk.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, analyze website traffic, and serve personalized ads. You can manage cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.
6. Your Rights
As a user, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data, subject to legal obligations.
- Opt-out of marketing communications by clicking “unsubscribe” in emails or contacting us.
- Restrict or object to certain data processing activities.
To exercise these rights, contact us at info@fahmoon.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Bangladeshi law. For example, order-related data may be kept for accounting purposes as mandated by local regulations.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., payment gateways or social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing personal information.
9. Children’s Privacy
Fahmoon’s services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.
10. International Data Transfers
As a Bangladesh-based business, most of our data processing occurs locally. However, some service providers may be located outside Bangladesh. We ensure that any international data transfers comply with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or via email. Please review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@fahmoon.com
Phone: +880 1985-939466
+880 1886-147105
+880 1728-510359
Thank you for choosing Fahmoon for your electronics and electrical needs. We are committed to protecting your privacy and providing a secure shopping experience.
Last Updated: July 25, 2025