Welcome to Fahmoon, your trusted source for electronics and electrical products. By accessing or using our website or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with these Terms, you should not use our website or services.
1. General
1.1. These Terms govern your use of the Fahmoon website and any purchases made through it.
1.2. Fahmoon reserves the right to modify these Terms at any time. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
1.3. These Terms apply to all users, including individuals and businesses, whether in Bangladesh or internationally.
2. Use of Our Website
2.1. You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of others or restrict their use of the website.
2.2. You must be at least 18 years old to make purchases or create an account on our website.
2.3. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
2.4. We reserve the right to suspend or terminate your access to our website if you violate these Terms or engage in fraudulent or illegal activities.
3. Product Information and Pricing
3.1. We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies without liability.
3.2. Prices are displayed in Bangladeshi Taka (BDT) unless otherwise stated and include applicable taxes unless specified.
3.3. We may change product prices or availability without prior notice. If an order is placed for an item with an incorrect price, we will notify you and either cancel the order or offer the correct price for your approval.
3.4. Shipping costs, if applicable, will be clearly indicated during the checkout process.
4. Orders and Payments
4.1. By placing an order, you confirm that all provided information is accurate and complete.
4.2. We accept payments via [insert payment methods, e.g., mobile financial services, bank cards, or cash on delivery], processed securely through our trusted payment gateway partners.
4.3. Orders are subject to acceptance and availability. We may cancel or refuse orders due to stock unavailability, payment issues, or suspected fraud.
4.4. Once an order is confirmed, you will receive an order confirmation email with details of your purchase.
5. Warranty
5.1. Six-Month Warranty: All products purchased from Fahmoon come with a 6-month warranty from the date of delivery, covering manufacturing defects under normal use.
5.2. The warranty does not cover damage caused by misuse, neglect, accidents, unauthorized repairs, or modifications.
5.3. To claim warranty service, you must provide proof of purchase (e.g., order confirmation or receipt) and contact us at info@fahmoon.com.
5.4. Warranty claims will be assessed, and we may, at our discretion, repair, replace, or refund the defective product. Shipping costs for warranty claims may be borne by the customer, depending on the case.
5.5. This warranty is in addition to, and does not affect, your statutory rights under applicable Bangladeshi consumer protection laws.
6. Returns and Refunds
6.1. You may return products within 7 days of delivery if they are defective, damaged, or not as described, subject to our inspection.
6.2. To initiate a return, contact us at info@fahmoon.com with your order details and reason for return.
6.3. Products must be returned in their original condition, with all packaging and accessories included.
6.4. Refunds will be processed within 7 after we receive and verify the returned product. Refunds will be issued to the original payment method.
6.5. Non-defective products are generally not eligible for return unless explicitly stated. Exceptions may be made at our discretion, subject to restocking fees.
6.6. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrectly shipped.
7. Shipping and Delivery
7.1. We deliver to addresses within Bangladesh and, where available, internationally. Delivery times and costs vary based on location and will be provided at checkout.
7.2. We are not responsible for delays caused by third-party delivery services, customs clearance, or unforeseen events (e.g., natural disasters).
7.3. Risk of loss or damage to products passes to you upon delivery. Please inspect products upon receipt and report any issues within 48 hours.
8. Intellectual Property
8.1. All content on our website, including text, images, logos, and product designs, is the property of Fahmoon or its licensors and is protected by copyright and trademark laws.
8.2. You may not reproduce, distribute, or use our content without prior written permission.
9. Limitation of Liability
9.1. To the fullest extent permitted by law, Fahmoon is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
9.2. Our liability for any claim related to a purchase is limited to the amount paid for the product.
9.3. We do not guarantee that our website will be uninterrupted, error-free, or secure, though we take reasonable steps to ensure reliability.
10. Governing Law and Dispute Resolution
10.1. These Terms are governed by the laws of Bangladesh. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.
10.2. We encourage resolving disputes amicably. Please contact us at info@fahmoon.com to address any concerns before pursuing legal action.
11. Force Majeure
Fahmoon is not liable for failure to perform obligations under these Terms due to events beyond our reasonable control, such as natural disasters, strikes, or government regulations.
12. Termination
We reserve the right to terminate or suspend your access to our website or services if you breach these Terms or engage in activities that harm our operations or other users.
13. Contact Us
For questions, complaints, or clarifications regarding these Terms, please contact us at:
Fahmoon
Email: info@fahmoon.com
Phone: +880 1985-939466
+880 1886-147105
+880 1728-510359
Thank you for choosing Fahmoon. We are committed to providing high-quality electronics and electrical products and excellent customer service.
Last Updated: July 25, 2025